Last updated: 4 May 2026
Plain English summary: By using Vella you agree to these terms. We provide an AI email management service on a subscription basis. You own your data. You can cancel anytime. We're not liable if an email goes wrong — you remain responsible for reviewing any AI-drafted content before it's sent.
By accessing or using the Vella service ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using Vella on behalf of a company or organisation, you represent that you have the authority to bind that entity to these Terms.
If you do not agree to these Terms, please do not use the Service.
Vella is an AI-powered email management service. Subject to these Terms, we provide:
We reserve the right to modify, update, or discontinue features of the Service with reasonable notice. Material changes that reduce core functionality will be communicated at least 30 days in advance.
You must be at least 18 years old and capable of forming a binding contract to use Vella. The Service is intended for business and professional use.
You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. Please notify us immediately at hello@usevella.com if you suspect any unauthorised access.
You may only hold one active Vella account per person. Creating multiple accounts to circumvent limitations or access trial terms is prohibited.
Vella is offered on a monthly subscription basis. Current pricing is as displayed on our website at the time of purchase.
You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period — you will retain access until then.
We do not offer prorated refunds for unused portions of a billing period. If you cancel mid-month, your access continues until the period ends and no further charges are made.
In exceptional circumstances (e.g. significant service outages caused by us), we may at our discretion issue credits or partial refunds. Please contact hello@usevella.com if you believe a refund is warranted.
To cancel, contact us at hello@usevella.com or manage your subscription through the Stripe customer portal link we provide.
You retain full ownership of your data, including your emails and any content within them. By using Vella, you grant us a limited licence to access and process your email data solely for the purpose of providing the Service to you.
This licence is:
You are responsible for ensuring you have the right to share any email data with us (e.g., if your inbox contains confidential third-party communications, you should ensure your use of Vella complies with any confidentiality obligations you may have).
Please refer to our Privacy Policy for full details of how we handle your email data.
You agree not to use Vella to:
We reserve the right to suspend or terminate accounts that we believe, in our reasonable judgement, are in breach of these terms.
The Vella name, logo, website design, and all software underlying the Service are owned by Vella Ltd and protected by applicable intellectual property laws.
AI-drafted email replies generated by Vella are produced for your use. We make no claim of ownership over content generated on your behalf. However, you acknowledge that similar drafts may be generated for other users in response to similar inputs.
You may not use the Vella name, logo, or branding without our prior written consent.
Vella uses AI to draft email replies and summaries. You are responsible for reviewing all AI-generated content before sending it. We do not guarantee the accuracy, appropriateness, or completeness of any AI-generated output.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the Service will be uninterrupted, error-free, or free from viruses or other harmful components. We are not responsible for any loss of email, missed communications, or business consequences arising from use of the Service.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU IN THE THREE MONTHS PRECEDING THE CLAIM.
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
You agree to indemnify and hold harmless Vella Ltd, its directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third party's rights.
Either party may terminate these Terms at any time:
On termination, your access to the Service will cease and we will delete your data in accordance with our Privacy Policy. Sections 8, 9, 10, and 12 survive termination.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Before initiating any formal dispute, we encourage you to contact us at hello@usevella.com — most issues can be resolved quickly and informally.
We may update these Terms from time to time. When we make material changes, we will notify you by email at least 14 days before the changes take effect. The updated terms will be posted on this page with a revised "last updated" date.
Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you should cancel your subscription before they take effect.
If you have any questions about these Terms, please contact us:
Vella Ltd, London, United Kingdom.